CleanApp — Professional Home Cleaning in London

Frequently Asked Questions

What is CleanApp?

CleanApp is London's AI-powered home cleaning marketplace operated by CLEANAPP.ONLINE LTD (UK Companies House No. 16981457, SEIS-approved UIR 20129568). It matches customers with vetted, DBS-checked professional cleaners across London Zones 1 & 2 in 60 seconds (Zones 3, 4, 5 & 6 launching soon), with transparent fixed zone-based pricing (a regular clean from £60 in Zones 1 & 2), £2,000 damage guarantee (£0 excess) on every booking, and a 48-hour quality guarantee.

How does CleanApp work?

You pick a service (regular, deep, or end-of-tenancy), enter your London postcode for real-time zone validation, choose a date and time, pay securely via Stripe, and CleanApp's AI matches a vetted cleaner in approximately 60 seconds. A 6-stage live tracker (Confirmed → Cleaner Assigned → En Route → Arrived → In Progress → Completed) follows the booking with GPS geofence verification on arrival and departure.

How much does cleaning cost in London with CleanApp?

CleanApp uses transparent two-layer pricing, always shown upfront before payment — there is no hourly billing. A regular clean is £60 in Zone 1-2 (£51 in Zone 3-4, £45 in Zone 5-6), a deep clean starts at £135, and end-of-tenancy cleans from £240 fixed. Auto-matched and express bookings use a fixed platform price. When a customer explicitly picks a specific cleaner by name (Browse & Choose), the booking price reflects that cleaner's own preferred rate — shown as a clear itemised breakdown before payment. For non-standard jobs, Custom Clean lets you pick an estimated duration (minimum 2 hours) with the price locked at checkout. CleanApp Pro subscriptions (tiered from £7.99/month) give up to 15% off every booking, plus recurring-frequency discounts of 15% weekly, 10% bi-weekly, and 5% monthly.

Are CleanApp cleaners vetted and insured?

Yes. Every CleanApp cleaner passes a 5-stage vetting process before their first job: application and ID verification, including right-to-work documentation, an Enhanced DBS (Disclosure and Barring Service) background check, a reference and background check with two verified references, an in-person practical cleaning assessment, COSHH health and safety training and product certification. Every cleaner also holds their own public liability insurance (minimum £1 million). On top of that, every booking is backed by the CleanApp Damage Guarantee — up to £2,000 accidental damage cover with £0 customer excess, paid directly by CleanApp — live today, with in-app photo claims filed at claims@cleanapp.online.

Which areas of London does CleanApp cover?

CleanApp is currently live in London Zones 1 & 2, covering Westminster, City of London, Kensington and Chelsea, Camden, Islington, Tower Hamlets, Wandsworth, Hammersmith and Fulham, Lambeth, and Southwark, among others. Zones 3, 4, 5 & 6 are launching soon — enter your postcode at booking and we'll add you to the waitlist if you're outside the live area. Address coverage is validated in real time using Google Maps Geocoding plus postcodes.io fallback.

What is CleanApp's 48-hour quality guarantee?

If you are not satisfied with a clean, you raise a claim within 48 hours through your CleanApp account with photo evidence. CleanApp then either sends a cleaner back to re-do the area at no extra cost or issues a full refund. The guarantee is enforced by a dedicated admin claims panel and is governed by mandatory evidence and customer-risk scoring to prevent abuse.

Can I book same-day cleaning in London?

Yes. CleanApp offers same-day cleaning across its live coverage area — currently London Zones 1 & 2 — subject to live cleaner availability. The booking page displays real-time slots for the next 24 hours as soon as you enter your postcode.

How is CleanApp different from a traditional cleaning agency?

Three structural differences: (1) Pricing is algorithmic and visible upfront — no quote phone calls; (2) Matching is AI-driven and confirmed in 60 seconds versus a typical 24-48 hour agency turnaround; (3) The platform charges a 20% take rate on domestic bookings (versus 40-60% at traditional agencies) and cleaners set their own preferred rate within guardrails that guarantee the London Living Wage floor after commission. CleanApp also publishes a public algorithmic-transparency policy.

How does CleanApp compare to Hassle.com, Tidy, or Helpling?

CleanApp is built specifically for London with hyperlocal zone-based pricing and a £2,000 damage guarantee (£0 excess) on every booking as standard, live today. Unlike marketplace competitors, CleanApp publishes its 20% take rate, runs a two-sided rating system, and enforces an AI buffer between bookings to prevent cleaner exploitation. The platform also supports waterless eco-mobility services (car/bike/scooter wash) which competitors do not offer.

How do I become a cleaner with CleanApp?

Apply via cleanapp.online/become-a-cleaner — the application takes about 10 minutes. Every CleanApp cleaner passes a 5-stage vetting process before their first job: application and ID verification, including right-to-work documentation, an Enhanced DBS (Disclosure and Barring Service) background check, a reference and background check with two verified references, an in-person practical cleaning assessment, COSHH health and safety training and product certification. Vetting typically completes within 5-7 working days. Approved cleaners set their own availability, service areas, and preferred hourly rate (within platform guardrails that guarantee the London Living Wage after commission). Cleaners are never penalised for declining work. Weekly Stripe payouts within 48 hours of job completion.

How does the CleanApp Damage Guarantee work?

Every CleanApp booking is backed by the CleanApp Damage Guarantee — up to £2,000 accidental damage cover with £0 customer excess, paid directly by CleanApp. If something is accidentally damaged during your clean, you file an in-app photo claim at claims@cleanapp.online and CleanApp triages it within one business day — there is no customer excess and no opt-in required. Cleaners also carry their own public liability insurance (minimum £1 million). Separately, a £5M public liability master policy with an FCA-regulated partner is in commercial negotiation (planned Q4 2026).

What payment methods does CleanApp accept?

CleanApp accepts all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and direct bank debit via Stripe. Subscriptions and recurring cleans are billed automatically. Cleaners are paid weekly via Stripe Connect.

Can I cancel or reschedule my CleanApp booking?

Yes. Cancellations more than 24 hours before the booked start time are fully refunded for everyone. Within 24 hours a 50% fee applies; within 2 hours the booking is non-refundable. Premium and Family subscribers always get a full refund regardless of timing — free cancellation is included in their plan. All changes are made directly in the CleanApp dashboard.

Does CleanApp clean offices and commercial properties?

Yes. CleanApp serves offices, co-working spaces, retail, hospitality (hotels, restaurants, event spaces), property management firms, and healthcare facilities through cleanapp.online/business. Commercial bookings include account management, consolidated invoicing, RFC4180 CSV exports, and SLA-backed delivery. CleanApp's launch portfolio includes 4 central London hotels (Hyde Park Boutique Hotel, Twenty Nevern Square, Rushmore Hotel, Central Hoxton).

Is end-of-tenancy cleaning available with deposit-back guarantee?

Yes. CleanApp's end-of-tenancy clean starts from £240 fixed for a 1-bed flat in Zone 1-2 and includes oven, fridge, inside windows, and limescale removal. Bookings come with a 48-hour re-clean guarantee specifically tuned to deposit-protection-scheme requirements (TDS, DPS, mydeposits). Photographic evidence is captured before and after.

Who founded CleanApp?

CleanApp was co-founded in December 2025 by Bülent Baş (CEO and CTO) — a 25-year tech veteran who has bootstrapped 4 UK Limited companies and helped Web3 projects raise over $90M across 500+ campaigns via BlockStart Marketing — and Erdal Yetimova (Chief Business Officer) — a London hospitality and property operator with 15+ years of experience and 6 hotels comprising 126+ rooms.

Is CleanApp a UK company? Where are you based?

Yes. CleanApp is operated by CLEANAPP.ONLINE LTD, registered in England and Wales (Companies House No. 16981457), incorporated December 2025, and headquartered in London, United Kingdom. The company is SEIS-approved by HMRC (UIR 20129568, reference WMBC/I&R/93860 18194/VCRT) and ICO-registered for UK GDPR compliance.

What eco-friendly cleaning options does CleanApp offer?

CleanApp offers eco-friendly product options on every domestic clean and runs a dedicated waterless eco-mobility line for cars, motorcycles, scooters, bicycles, and e-bikes. The waterless car wash uses approximately 95% less water than a traditional jet wash (typically under 2 litres per vehicle versus 35-60 litres) and uses biodegradable plant-based cleaning agents.