CleanApp — Professional Home Cleaning in London

Frequently Asked Questions

What is CleanApp?

CleanApp is London's AI-powered home cleaning marketplace operated by CLEANAPP.ONLINE LTD (UK Companies House No. 16981457). It matches customers with cleaning capacity supplied through Managed Service Workers, Independent Professionals and Partner Team Members under Approved Cleaning Partners across London Zones 1 & 2, with transparent fixed zone-based pricing (a regular clean from £60 in Zones 1 & 2). Availability, charges and applicable terms are shown before confirmation. Client Site Team Members are client-supplied site personnel, not one of CleanApp's capacity sources.

How does CleanApp work?

You pick a service (regular, deep, or end-of-tenancy), enter your London postcode for zone validation, choose a date and time, pay securely via the available checkout, and CleanApp's AI-assisted matching helps identify available cleaning capacity. Booking status updates may be shown through the platform where available.

How much does cleaning cost in London with CleanApp?

CleanApp uses transparent pricing shown before payment. Prices depend on service, location, timing and any selected options. When a customer explicitly picks a specific cleaner by name, the applicable rate is shown before payment. Charges and the provider payment are disclosed for the agreed service.

Are CleanApp cleaners vetted and insured?

Checks and insurance evidence are assessed for the applicable capacity route and real role. Independent Professionals applying through CleanApp's individual route go through a 5-step vetting process before their first job: ID and right-to-work verification, a video interview assessing communication and professionalism, a DBS (Disclosure and Barring Service) criminal record check, a practical skills assessment, COSHH health and safety training. Their profiles are then manually reviewed before the first booking. Partner Team Members and Managed Service Workers follow the checks and approval route applicable to their real role and operating arrangement. Where applicable, the relevant provider or partner supplies insurance evidence. Any damage support is assessed under the applicable current Terms; it is not insurance.

Which areas of London does CleanApp cover?

CleanApp currently lists coverage for London Zones 1 & 2. Zones 3, 4, 5 & 6 are planned for expansion — enter your postcode at booking to check availability. Address coverage is validated using Google Maps Geocoding plus postcodes.io fallback.

What happens if I have a quality concern?

If you have a concern about a clean, report it through your CleanApp account as soon as possible with supporting details. CleanApp will review the request and explain the available next steps under the applicable Terms.

Can I request urgent cleaning in London?

You can request a preferred date and time across the current London coverage area (Zones 1 & 2). Availability depends on the location, service and available capacity; the booking flow shows the options available for your request.

How is CleanApp different from a traditional cleaning agency?

CleanApp is an online-to-offline managed marketplace rather than a traditional cleaning agency. Pricing and applicable terms are disclosed for the agreed service, and matching support is provided through the platform. Charges and the provider payment are disclosed for the agreed service.

How does CleanApp compare to Hassle.com, Tidy, or Helpling?

CleanApp is built specifically for London with hyperlocal zone-based pricing. Charges and the provider payment are disclosed for the agreed service. The platform also supports waterless eco-mobility services (car/bike/scooter wash).

How do I become a cleaner with CleanApp?

Apply via cleanapp.online/become-a-cleaner for the Independent Professional route — the application takes about 10 minutes. Independent Professionals applying through CleanApp's individual route go through a 5-step vetting process before their first job: ID and right-to-work verification, a video interview assessing communication and professionalism, a DBS (Disclosure and Barring Service) criminal record check, a practical skills assessment, COSHH health and safety training. Their profiles are then manually reviewed before the first booking. Partner Team Members and Managed Service Workers follow the checks and approval route applicable to their real role and operating arrangement. Vetting typically completes within 5-7 working days for that route. Independent Professionals set their own availability, service areas, and preferred hourly rate (within platform guardrails that guarantee the London Living Wage after commission). Partner Team Members and Managed Service Workers follow their applicable company or managed-service arrangement; no blanket claim is made that every cleaner is independent.

How does CleanApp handle damage concerns?

If something is damaged during a clean, report it through support with relevant details and evidence. Any request is assessed under the applicable current Terms; this is not insurance. Insurance responsibilities depend on the capacity route and real role.

What payment methods does CleanApp accept?

CleanApp accepts available credit and debit card options through the checkout. Subscription fees may recur through Stripe Billing. Recurring cleaning visits are scheduled automatically, but each visit requires a separate payment and is not automatically charged. Payment timing and method are shown in the applicable provider information.

Can I cancel or reschedule my CleanApp booking?

Cancellations and changes are handled under the applicable booking and subscription terms shown in the CleanApp dashboard. Review those terms before confirming a request.

Does CleanApp clean offices and commercial properties?

Yes. CleanApp serves offices, co-working spaces, retail, hospitality (hotels, restaurants, event spaces), property management firms, and healthcare facilities through cleanapp.online/business. Commercial bookings use the production account, invoicing, payment, payout, refund and reporting flows. Erdal Yetimova: Potential strategic partner — discussions ongoing. His owner-described personal network is not CleanApp customers, verified traction or operating capacity.

Is end-of-tenancy cleaning available?

CleanApp's end-of-tenancy clean starts from £240 for a 1-bed flat in Zone 1-2 and includes the listed service items. Confirm the current scope and applicable terms during booking.

Who founded CleanApp?

CleanApp was founded by Bülent Baş (CEO and CTO) — a 25-year tech veteran who has bootstrapped 4 UK Limited companies and helped Web3 projects raise over $90M across 500+ campaigns via BlockStart Marketing. Erdal Yetimova: Potential strategic partner — discussions ongoing. The owner describes his personal network as four hotels, three offices and fifty cleaners; these are not CleanApp customers, verified traction or current operating capacity.

Is CleanApp a UK company? Where are you based?

Yes. CleanApp is operated by CLEANAPP.ONLINE LTD, registered in England and Wales (Companies House No. 16981457), incorporated 22 January 2026, with its registered office at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.

What eco-friendly cleaning options does CleanApp offer?

CleanApp offers eco-friendly product options on every domestic clean and runs a dedicated waterless eco-mobility line for cars, motorcycles, scooters, bicycles, and e-bikes. The waterless car wash uses approximately 95% less water than a traditional jet wash (typically under 2 litres per vehicle versus 35-60 litres) and uses biodegradable plant-based cleaning agents.